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Product Warranty Time

1
NiCd/NiMH, Li-Ion/Li-Polymer, LiFePO4, Lead Acid Battery Cells & Packs 3 months



2
Chargers/DC Motor, Brushless Hub Motor, Speed Controller 1 Year



3
HID Head Light 30 days



4
Primary Lithium Cells & Alkaline Batteries
30 days



5
Others 1 Year

Merchandise Return and Exchange Policies

  • All merchandise return for credit, repair or exchanges must fill out a Return Material Authorization (RMA) request form.  No RMA will be processed without the order number and correct invoices.
  • When requesting an RMA, please have the follwing information available: item number, serial number, invoice number, and the reason for returning the merchandise . 
  • All merchandise returns MUST be shipped freight prepaid, products MUST be received within 10 days of the RMA issuance date in their ORIGINAL PACKAGES and include all ORIGINAL MANUALS and ACCESSORY ITEMS. Order number must be clearly marked on the boxes. Failing to do so will result in delayed RMA processing. A copy of invoice as "Proof of Purchase" is Absolutely required.
  • Return products will  be tested before sending out a replacement. If the products are not found to be defective after testing, we will send them back at the customer's expense. Please make sure that the products are unusable before sending them back or give us a call for tech support. If the return products are damaged by improper use, we reserve the right not to send a replacement or not issue a refund.

    CampSolution will NOT be responsible for any lost package and/or accessories during shipping. Shipping charge are DEFINITELY NOT refundable .
  • The warranty will be based on original invoice date. The seller must be notified of any Dead On Arrival (DOA) products within 10 days of the invoice date.
  • There will be 20% restocking fee on all refused shipments or returned merchandise unless its defective. Shipping charges are non-refundable. Only exchanges will be given after 21 days from the invoice date.
  • CampSolution.com warrants to the original purchaser only. RMA's returned to the customer will be shipped by ground. Other shipping methods can be arranged by paying additional charges.

We will not processed RMA and warranty will be voided if we find:

  • Any physical damage to the items. Any permanent marks or scuffs on the items.
  • Any modification to the items. Modification includes, but not limite to, cutting or changing wires or connectors.

Non-Deliverable Shipping Addresses campsolution.com ships to addresses in the 50 United States, with the following exceptions:

  • Hotels / Motels, etc. (USA)
    Trade Shows / Conventions / Conferences
  • Freight Forwarders

We apologize for any inconvenience this may cause to our customers and hope to offer additional shipping options in the very near future.Pricing Errors & Typographical ErrorsDue to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be priced incorrectly.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, campsolution.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will of course have an opportunity to purchase the item at the correct price, if you wish to do so.

While we make every attempt to verify prices before charging your credit card, campsolution.com shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, campsolution.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.


Disclaimer and Limitation Of Liability
THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, OR ANY PRODUCT OR SERVICE LICENSED OR PURCHASED THROUGH THE SITE, IS PROVIDED WITH WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WARRANTIES OF TITLE OR NONINFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. YOU ACKNOWLEDGE THAT ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED HEREIN IS PROVIDED SOLELY BY THE OWNER, ADVERTISER, MANUFACTURER OR SUPPLIER OF THAT PRODUCT AND/OR SERVICE, AND NOT BY CAMPSOLUTION.COM. CAMPSOLUTION.COM DOES NOT WARRANT THAT YOUR ACCESS TO THE SITE AND/OR RELATED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CAMPSOLUTION.COM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY PRODUCT PURCHASED IN TERMS OF ITS COMPATIBILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU TAKE A TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND SITE-RELATED SERVICES.

YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE CAMPSOLUTION.COM RETURN POLICY, CAMPSOLUTION.COM AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONSULTANTS OR OTHER REPRESENTATIVES (SERVICE PROVIDERS SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER CAMPSOLUTION.COM (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL. WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, OR ANY PRODUCTS OR SERVICES OFFERED, SOLD OR DISPLAYED ON CAMPSOLUTION.COM SITE.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF CAMPSOLUTION.COM AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITE.

A possibility exists that the Site could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions and alterations could be made by third parties to the Site. Although campsolution.com attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to its completeness, correctness, or accuracy. In the event that such an inaccuracy arises, please inform campsolution.com so that it can be corrected.

Price and availability of products and services offered on the Site are subject to change without prior notice. To the extent we provide information on availability of products or services, you should not rely on such information. campsolution.com will not be liable for any lack of availability of products and services you may order through the Site.
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